Josie's Portfolio

Role

I was the Business Analyst, UX Researcher and UX/UI Designer for this project. I worked alongside the Senior Designer and Dev. team in order to create wireframes, design, and prototype.

Duration

3 Month Project

Tools

Figma
Lucid Chart
Photoshop

Scope

UX/UI Design, Mobile Application, User Research

Context

Organizations often face challenges with workforce scheduling, impacting operational efficiency and staff satisfaction. Traditional scheduling tools fall short in addressing the dynamic needs of modern workforce management. There was a need for a more advanced system that could enhance reliability, efficiency, and overall satisfaction among organization providers and their staff.

As the Business Analyst and UX Designer for this project, the aim was to revolutionize workforce scheduling by developing a sophisticated shift scheduling system. This system is designed not just as a scheduling tool but as a transformative agent that enhances operational efficiency, reliability, and satisfaction among organization providers and their staff.

User Research

It was crucial to analyze the problem from different perspectives: organization providers, staff, and administrators, to ensure the system meets the diverse needs of all users and lays the groundwork for a more adaptable and robust staffing infrastructure.

For this case study, we will focus on the staff’s user research and user persona.

After talking to the client and getting the main idea of the application, I begin to work on a User Data flow for all 3 users. This is reviewed alongside the client to ensure everyone is on the same page before moving on to wireframes.

Once the workflow was finalized for the Staff User Flow ( in this example, it is a nurse), I moved forward with creating wireframes for the Mobile Application portion of the project which would serve as the staff’s platform.

The solution to Gigly's challenge involved creating a sophisticated shift scheduling system that prioritizes user experience and operational efficiency. By leveraging comprehensive user research and iterative design processes, we developed a platform that offers intuitive interfaces for both mobile application users and administrators. This solution not only enhances scheduling reliability and staff satisfaction but also future-proofs organizational staffing by providing a scalable infrastructure adaptable to evolving needs.

Through diligent analysis and user-centered design principles, we successfully developed the Gigly platform, achieving improved operational efficiency and user satisfaction. The platform now serves as a reliable tool for organizations to streamline shift scheduling and optimize their workforce management processes.